Communication Consent Policy

1. TRAI Regulatory Framework

ActionAire operates in strict adherence to the regulations established by the Telecom Regulatory Authority of India (TRAI), specifically under the Telecom Commercial Communications Customer Preference Regulations (TCCCPR).

This Communication Consent Policy outlines how ActionAire gathers customer consent before sending commercial, transactional, or customer assistance messages across multi-channel communication networks.

2. Express Consent via Website Forms

Whenever you fill out an enquiry or contact form on actionaire.co, you are presented with an explicit consent check box stating:

"I consent to ActionAire contacting me via Call, SMS, WhatsApp and Email regarding my enquiry in accordance with the Privacy Policy and Communication Consent Policy. I agree that this consent overrides my DND (Do Not Disturb) registration."

Checking this box constitutes your active, express written consent authorizing ActionAire representatives to initiate telephonic and digital communications with you specifically regarding your product request.

3. Do Not Disturb (DND / NDNC) Registry Override

Under TRAI guidelines, consumers who have registered their phone numbers on the National Do Not Disturb Registry (NDNC/DND) can grant explicit prior request consent to specific entities for transaction and enquiry management.

Explicit Notice: By submitting your telephone number on our forms and checking the consent box, you confirm that your request is voluntary and explicitly authorizes ActionAire to contact you even if your number is registered on the DND database.

4. Authorized Communication Channels & Scope

ActionAire limits all initiated communications strictly to responding to your requested product inquiries, order updates, or technical assistance:

Voice Telephone Calls

Consultative calls from sales engineers to verify fan sizing, voltage requirements, and delivery logistics.

WhatsApp Messaging

Delivering digital PDF catalogs, dimension drawings, official quote letters, and order status photos.

SMS Notifications

Transactional updates, inquiry acknowledgement codes, and instant service alerts.

Official Email

Formal technical quotes, tax invoices, shipping dispatch receipts, and warranty registration letters.

5. Revoking Consent & Opt-Out Process

You retain full authority to modify or revoke your communication consent at any time without fee or restriction:

Via Email: Send an email to info@actionaire.co with the subject line "Revoke Communication Consent" specifying your registered mobile number and email.
Via WhatsApp / SMS: Reply with "STOP" or "UNSUBSCRIBE" to any automated WhatsApp or SMS message received from ActionAire.
Processing Timeframe: Consent revocation requests are logged and processed within 48 business hours of receipt.

6. Anti-Spam Guarantee

ActionAire maintains a zero-tolerance policy for unsolicited spam messages. We do not sell or lease customer contact lists to external telemarketing firms or third-party advertisers. All communications relate directly to ActionAire industrial fan products, support, and orders.

Policy Quick Links